You must be available to sign for the goods when they are delivered. If the delivery fails the courier will leave you a note. You must then contact them within 5 working days to arrange a suitable delivery time, failing this the goods will be returned back to our warehouse. In these instances we are unable to send the parcel out for a second delivery attempt without charging. If the goods are returned back to us because you no longer want the order then a refund will be given less any delivery costs that we incurred.